Susan is a Senior Consultant for DiaLogos, an eCRM company specializing in helping its customers achieve growth acceleration. As part of its Best Practices initiatives, she is involved with Use Cases, Entities, Warehouses, Objects, and Components.
This was her second appearance at COOUG.

She has over seventeen years industry experience, thirteen of them working with application development teams and Information Resource Management (IRM) and Object Technology Center (OTC) infrastructure groups in the insurance, telecommunication, manufacturing, shipping, and finance industries. Previously, as a principal with American Management Systems, she provided mentoring, training, and facilitation support in Object-Oriented (OO) Analysis and Design, Information Engineering and Information Resource Management (IRM) at 21 major (Fortune 100 - Fortune 1000) institutions in the US and around the world.